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Bandit75238's avatar
Bandit75238
New Ace
2 years ago
Solved

Mut store limited time offer overcharged by 600pts

Feb 1 or so = Market Place Tab – One of the offers advertised is “Limited time 4x 90+ Fantasy Player – 2,200 points. “ However, I was charged an extra 600 pts - 2,800 points was deducted when purcha...
bug
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Bandit75238 

    Unfortunately, missing items and in-game purchases are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    Cheers!

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Bandit75238 

Unfortunately, missing items and in-game purchases are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team. 

 

For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

 

How to use EA Help

 

Cheers!

 

  • Bandit75238's avatar
    Bandit75238
    New Ace
    2 years ago

    @EA_Illium 

    Thank for the response and info.  

    Do you have a suggestion on establishing contact?  I am only able to open a case via emailing them.  Cannot seem to get chat to work.

    I never get more than a request for account info, platform, etc.  Which I have responded to and never get past me emailing them the data with questions.  

    Some yes or no questions.  I never get any response.  Not a I am sorry this is as intended, or we are aware of the issue, etc.

    In the past I have gotten chat before.  Didn't there used to be a way to get support to call by giving them your number?

    • Bandit75238's avatar
      Bandit75238
      New Ace
      2 years ago

      They got back to me via email.  Can you guess the reason they want to not provide a refund is?

      "I do appreciate your efforts for reverting us and see that issue persist. Please don't worry I will do my best to address your concern.

      So, I am afraid we won't be able to validate the claim since it has been over 30 days.

      You can check the status of your case from My Cases on EA Help.

      If you need more information, check out these resources:"

      Keep in mind I had repeatedly reported this issue to them starting well before 30 days had passed.

      What is the next step here?

      I need to talk with someone over there that has the ability to look at my case history, and see that I reported this many times, it was never addressed.

      Now that 30 days have passed they want to say, to much time has passed.  That sounds wrong to me.  

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