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pseudocalm's avatar
9 months ago
Solved

My 64bit, fully updated, windows version is still not supported?

Why?  Why???????  I can play 23,  I tried running steam in admin mode,  I tried opening the game directly from file in administrator mode and signing in on EA account.  My windows 10 is 64bit and is up to date (can we skip the preschool * for once? I'm an IT guy.). 

Here's a thought,  you could just tell us which 64bit versions that you know don't work.  And if you think they all do work,  then you clearly haven't tested half of them.  What is the solution to this problem?   I can't wait to hear it, but I can already tell that nobody at EA knows how to fix this problem.  

This is the kind of nightmare that makes me never buy games from you.   I'm only here because of EA play,  but if I was here because of a 100 dollar purchase being blocked by this greedy incompetence.....,  but i'm going to stop paying for EA too because you don't deserve to use steam at all if you are going to force your vertical economy logins anyway. 

Being forced to play a 2 year old game because the once best now worst dev wants to stack their vertical economy to the roof but can't do it competently,  is BS.  Stick to making games ffs. 

PS..  Also,  madden 24 (not 23 though)  made me fully uninstall reWASD too,  the game was incapable of distinguishing whether the program was open or closed,  even though (believe me i know,  I'm a computer tech)  it was closed. So i uninstalled rewasd and rebooted,  and got the new error message about windows being unsupported,  and struggled with your non expert,  non advice on this problem for a couple hours now. 

PPS.  Edited my hate toward EA down a bit.  It's all I can do to not start rewriting it all right now.  

  • EA_Illium's avatar
    EA_Illium
    9 months ago

    Hey @pseudocalm 

    Thanks for the additional information and apologies for the delay. 

    Checking your Dxdaig I can see you have an LTSC version of Windows 10 Enterprise. Those versions do not come with all Windows features installed and also have the ability to not receive regular updates. 

    Due to that and the message Madden is giving us, I would guess we are missing Windows functionality that the game requires to run. Do you have another device that is not on an LTSC version we can try running Madden 24 on? 

    Cheers!

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @pseudocalm 

    Thanks for reaching out to the Madden Community and sharing your experience!

    To confirm are you getting a specific error when trying to launch Madden 24, or what is currently happening when trying to play?

    Also, when you have a moment would it be possible to get a DxDiag file?

    Thanks!

  • preparing game...
    loading splash screen
    full screen opens,  intro splash screen starts,  audio kicks in for about 1.5 seconds,  then crash to:

    Error Thrown:
    Your windows version is not supported.  Please upgrade to the minimum supported version.  For information please see: blahblahblah (67)

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @pseudocalm 

    Thanks for the additional information and apologies for the delay. 

    Checking your Dxdaig I can see you have an LTSC version of Windows 10 Enterprise. Those versions do not come with all Windows features installed and also have the ability to not receive regular updates. 

    Due to that and the message Madden is giving us, I would guess we are missing Windows functionality that the game requires to run. Do you have another device that is not on an LTSC version we can try running Madden 24 on? 

    Cheers!

  • VietGok's avatar
    VietGok
    4 months ago

    Hey running into the same issue. Madden 25 refuses to open( window not supported, error code 67). I got window 10 pro open, version 1903. 64 bit and all. Whats going on. PS, done uninstall/install, clean boot, nothing working. thanks in advance

  • bda0d02f404af55b's avatar
    bda0d02f404af55b
    Seasoned Newcomer
    2 months ago

    What's up, I have this same problem on EA FC 25, when I start it a window appears that says the following: Windows version is not supported. Update to the minimum supported version. For information, see: https://help.ea.com/es/help/pc/ea-anticheat (67). something that does not make any sense since I have a version of Windows 10 compatible with EA FC 25 according to its requirements, I need a solution to this problem since I have tried to solve it in every way within my reach, thank you.

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