Forum Discussion

Quagile's avatar
Quagile
Seasoned Traveler
2 years ago

Not receiving coin rewards per game during MUT h2h seasons

I'm currently playing madden ultimate team on madden 24 and it looks like I'm not receiving any of the coin rewards per game for h2h seasons (all madden seasons to be more specific) game mode
bug
b2f287aa3757e6e's avatar
b2f287aa3757e6e
2 years ago

When a player concedes or they disconnect from the game, I am not receiving win coins. This has been going on for a while. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey Everyone, 

 

Would it be possible to get more information on this?

 

  • Platform (or client):
  • EA ID (PSN ID/Gamertag):
  • Are you getting an error message?
  • Does this happen to any other account on the device?
  • Is anything else happening?
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

  • Quagile's avatar
    Quagile
    Seasoned Traveler
    2 years ago
    • Platform (or client): Xbox Series X
    • EA ID (PSN ID/Gamertag): Quagile
    • Are you getting an error message? No
    • Does this happen to any other account on the device? Only have one account
    • Is anything else happening? Coins are not rewarded after h2h game 
    • Please share any steps you've tried to far to resolve the issue: Reinstalled, cleared madden saved data, have had a ea support ticket open for over 2 weeks but no response
    • If possible, share a Screenshot or Clip...

    As seen in the video, I am returning to the menu after a player quit the game, coins stay constant at 51,043. Coins usually are rewarded after backing out of the h2h menu or after the "pending game" notification is closed.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey all, 


      Thanks for reaching out about this. I wanted to drop in and let you know that we are currently looking into it. 

      We appreciate you bearing with us while we're investigating. 

      • Quagile's avatar
        Quagile
        Seasoned Traveler
        2 years ago

        Hi, is there a status update on this?

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