Online franchise won't load

Product: Madden NFL 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
What is the AMD or Nvidia Model Number of your graphics card? RTX 2080-ti
Enter RAM memory size in GB 32
Date/time issue occurred 11-6-2023
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? drew3080#HgP4Q8P5tDR8VJK
Summarize your bug profiles will not load
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? load the franchise file
What happens when the bug occurs? profiles will not load
What do you expect to see? A working franchise and superstar profile

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Non of my profiles will load...

Product: Madden NFL 24
Platform:PC
Please specify your platform model. windows PC
What is your gamertag/PSN ID? drew3080#HgP4Q8P5tDR8VJK
Date/time issue occurred 6th November 2023
What type of issue do you have? Franchise Profiles wont load / Superstar profiles wont load
Which mode has this happened in? Franchise Mode / Superstar
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? 
Summarize your bug Profiles wont load
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to load the franchise file
What happens when the bug occurs? The franchise profiles files won't load
What do you expect to see? My profiles to load