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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Madden 24 cannot play ea trial issue


Marking as solved only for visibility. We are currently investigating this issue. 


Hey everyone, 

Thanks for reaching out to us about this. We are currently looking into this error. 

In the meantime we have seen some reports that hitting LT or L2 and switching to a different profile, then switching back to your main account may help to get around this. 

We appreciate your patience while we are investigating. 

14 Replies

  • applejax897's avatar
    applejax897
    Not applicable
    2 years ago
    @EA_Kent I did this and it lost all my MUT progress. I will never be playing another madden game if this remains like this. The first time I’ve ever played MUT for more than 3 hours and as soon as I get to a point where I’m happy with my team this happens. I hope it goes back once the bug is fixed but if not, this will be the last of madden for me.
  • cbabejr224's avatar
    cbabejr224
    Not applicable
    2 years ago

    Mine is doing the same and I have no clue how to play.??

  • buckboy12's avatar
    buckboy12
    Not applicable
    2 years ago

    My problem is back I have no other way to contact you guys none of the systems work but yes my problem got fixed and is now back I even bought ea play for u guys thinking it would fix the problem 

  • buckboy12's avatar
    buckboy12
    Not applicable
    2 years ago

    My problem is back I have no other way to contact you guys none of the systems work but yes my problem got fixed and is now back I even bought ea play for u guys thinking it would fix the problem 

  • 8d5ccc21c92db95's avatar
    8d5ccc21c92db95
    Not applicable
    2 years ago

    I’m having the same issue, that was the issue last week. How long will it take to get fixed?

  • RandyC955's avatar
    RandyC955
    Not applicable
    2 years ago
    @8d5ccc21c92db95c I think they fixed it cause just got on after a few hours and now it’s just doing the norm! So idk🤷🤷
  • brentgw11's avatar
    brentgw11
    Not applicable
    2 years ago

    Nah it's still happening as of right now. Hopefully since it's a log in issue that affects MUT as well as the other modes they'll fix it quickly.

  • RandyC955's avatar
    RandyC955
    Not applicable
    2 years ago
    @brentgw11 damn… I was on about 40 minutes ago and when I logged in it didn’t say a thing! Maybe it changed since I’ve been offline. That sucks!😭😭
  • Itsyok1ng4884's avatar
    Itsyok1ng4884
    Not applicable
    2 years ago

    Madden 24 is saying that my EA trial is up and I can’t play.. I looked and made sure my account is active I’ve tried paying for a year or 3 months instead of one but it still says I don’t have an active EA Subscription! I see this has been a problem for other people to please fix

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