Forum Discussion

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Madden 24 can't connect to server.

Hi @nutachi Thanks for the update, Can we try going through the following and checking if we can reach Sony and EA servers after?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

Thanks!

5 Replies

  • nutachi's avatar
    nutachi
    2 years ago

    Update

    Even after doing all of those things, the unable to verify account and attention pop up still show up and doesn't let me play

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @nutachi Thanks for trying those steps... Would it be possible to get the following information?

    - What type if network are you using?

    - What is your NAT Type? 

    - Does any other account on the PlayStation have connection issues to Madden 24?

  • nutachi's avatar
    nutachi
    2 years ago

    I'm using wired 

    NAT Type 2

    And I just have one account on my ps5.

    But I only have problems with madden 24

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    @nutachi Can you try the steps linked above for opening your NAT type (Open your PS5 NAT Type) and checking if we can get it updated to NAT 1 to see if the same thing occurs?
  • gmagee89's avatar
    gmagee89
    New Novice
    3 months ago

    Yeah I’ve done all these steps 3 times I also reset my router.

    I just finished playing New World, Overwatch, Marvel Rivals, and Fortnite

    The problem is NOT on OUR end. 

    FIX IT or make M25 free I haven’t been able to log into madden 24 for 4 months that’s some highway robbery was not warranted the opportunity to receive the value that I should have received upon my purchase given these circumstances.  

    I will be looking into taking actions to escalate this further.  

About Madden NFL 24 Technical Issues & Bugs

Need support with tech. performance, or connectivity issues in Madden NFL 24? Join us here to discuss troubleshooting.3,403 PostsLatest Activity: 2 years ago