Forum Discussion

EA_Barry

Community Manager

2 years ago

Re: Madden 24 won’t load

@Rascal_McGuffins

Service appears to be back online currently.

@LasVegasHeat

Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Check your machine meets the below requirements:

Windows minimum requirements

OS: Win10
Processor (AMD): AMD Ryzen 5 1600
Processor (Intel): Intel Core i5 6700k*(4-cores; 8-threads)
Memory: 10GB RAM
Graphics card (AMD): AMD Radeon RX 570
Graphics card (NVIDIA): NVIDIA GeForce GTX 1050 Ti
DirectX: DX12
Online Connection Requirements: Broadband
Hard-drive space: 50GB

Thanks.

2 Replies

LasVegasHeat
2 years ago
Still no access. It’s also not just Madden. PGA won’t load anything either. Only Sims 4 is functioning properly.
LasVegasHeat
2 years ago
Still need help… not working. None of my EA sports games will load now. Only Sims 4 is working on a new computer that is used for nothing but EA gaming. PLEASE ADVISE- last response didn’t correct anything. Also, why doesn’t my case show up on my account?