Re: Madden Ps4 Disc won’t upgrade to Ps5 when it says it will

Product: Madden NFL 24
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? ParzivalJT
Date/time issue occurred 18/08/2011
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug I was advised to contact you through bug report by your email team. I have purchased ps4 madden standard edition physical copy with understanding as says on package that I would get ps5 upgrade free. I have insteallled and the dual entitlement is not showing on game up and unable to access in any way. I have emailed over 15 times and now they said to report as a bug I can forward all emails and screenshots if required
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Give me access to ps5 version of madden 24
What happens when the bug occurs? Give me access to ps5 version of madden 24
What do you expect to see? Dual entitlement of the game
PS4 Crash Reporting: Please copy the text you put in the crash report here. Na
What is the AMD or Nvidia Model Number of your graphics card? Na
Enter RAM memory size in GB Na

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