Re: Online franchise won't load

Hey everyone, 

I just wanted to drop in here and mention this issue should now be fixed. 

If you're still running into any trouble accessing your Franchise League, please let us know. 

Thanks! 

when i try to join my friends league the “accept or decline will not load neither will the search leagues 

Kent, I am still having the issue. Mine just started when the recent title update rolled out. All users getting the "franchise currently unavailable" message. Please advise.

Not sure if y'all are aware of the current issue with Madden franchise lg or not, but since the update we haven't been able to load into our online franchise lg 

Still isn’t working can’t search leagues just loads and won’t let me back out can’t except invites, same thing happens it loads and can only create off-line leagues

It’s been like this for 3 weeks probably over that playing a game and not even getting the full experience ridiculous 

Kent you around.... My league is restless. Give me something here. 

My league on PS5 stopped working this morning. During/after the maintenance. It's been about 12 hours. A league with 32 users. No one can get in. Most people who are in multiple franchises say the other leagues they're in are working fine.

Product: Madden NFL 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? abrack08
Date/time issue occurred November 20th 2023
What type of issue do you have? Franchise won't load, "Temporarily unavailable" for 12+ hours and counting
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? "Madden NGEL"
Summarize your bug: Franchise gives "temporarily unavailable" message and won't load for all 32 users
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to load the franchise file
What happens when the bug occurs? The franchise file won't load
What do you expect to see? A working franchise mode

Mines do the same thing 

Here i was hoping that update would fix it... It just broke more leagues. And they are silent.... 

Still isn’t working can’t make online franchises when I search them sticks me in a loading screen can only make out by restarting the game and can’t accept invites to leagues trash game 3 weeks of this * 

Same for me, my leagues been on standby since Monday. This is getting annoying. 

Here we are a week from my first response still nothing done same * happening take peoples money and don’t give them full game content ridiculous 

Product: Madden NFL 24
Platform:xbox series s/x
Please specify your platform model. Series s
What is your gamertag/PSN ID? blueberrysmash1
Date/time issue occurred September 1
What type of issue do you have? franchise when click leagues or accept or decline . Franchise does not load it says please wait 
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name?
Summarize your bug
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? allow franchise to show invites 
What happens when the bug occurs? The franchise file won't load
What do you expect to see? A working franchise mode

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Hello, 

the problem has not been fixed, instead of spreading fake narratives just fix the game.

Franchise mode still does not work, update that happened today 12/6, clearly shows a flaw in your system.

instead of just typing bogus answers, fix the game, fix how ea help customer service helps customers.

ive downloaded and redownloaded the game, TS did not solve this issue either.

EA just cares about MUT.

multiple users with the same issue should be concerning but nothing is done to solve the matter.

new xbox, old xbox doesn't matter online play and franchise mode is still unplayable.

don't give me a robot response.

My franchise and superstar mode is gone after the update. I’m very disappointed that I can’t play my favorite modes and that’s the only reason I buy this game still to this date