Re: (PS4) Can't add Online Friends Through Friends Portal

Xbox one 

It does not work no matter what way I try around it. So I guess you’ll help me get back my 90$ for buying the premium version of the game and I can’t even play with friends? Thanks let me know how you would like to refund me. 

Hi @NYRangers227 To confirm we don't assist with refunds here on the forums. 

If you are wanting a refund, you will need to speak with Sony (if you purchased from the console) or your retailer if you purchased it elsewhere. 

Cheers!

So Xbox Series S won't have this menu?  It is Next Gen.  But I can't play with my friends?

Hi @NYRangers227 

To confirm, we never mentioned we are doing nothing about reports players send in. 

We have passed this on to the team to be aware of, If we have any updates to provide you can either keep an eye on this thread or Madden 24's other channels such as the MaddenNFLDirect Twitter page, or the ea.com page. 

In your last post, you mentioned you just wanted a refund, that would be something we are unable to facilitate here on the Answers HQ forums. You would need to speak to the retailer you purchased the game from, so either Sony or another retailer (if you purchased it from somewhere like GameStop).

Cheers!

Hi @JSnell11_ 

To confirm the Xbox One version should use the Xbox's invite system versus the EA social window. Are you not able to invite friends this way?

I did in fact download the Xbox one version as there was no differentiation between the two games originally.  I have since downloaded the correct version but nothing has carried over (coins, items etc).  Am I completely out of luck there?

No, I’m not able to invite friends no matter what I try. I don’t have the friend portal in the game itself. Friends can’t invite me either. I never receive anything. 

Community page is a place for people to share their issues with the game, not have their thoughts deleted and reported.  Don’t have a community page if you don’t like to hear what the community says. 

Hi @fatuncletony3 

Each version (Xbox One | Xbox Series X/S) keeps its own progress and does not transfer over. 

To see how the version looks you can check out the image shared by the team here. For more information on duel-entitlement check out our FAQ. 

From here we could either continue playing on the Xbox One version or start a new MUT team and progress on the Series X|S version. 

Cheers!

What content will carry over if I upgrade to a next generation console?

No content or progression from Franchise modes, Face of the Franchise, the Yard, or Madden Ultimate Team™ will carry over between console generations using Dual Entitlement, owing to gameplay differences between Xbox One/PS4 versions and Xbox Series X|S/PS5 versions. Please note that Superstar: The League and Superstar: Showdown are not available on PS4 and Xbox One versions of the game. The Yard and Face of the Franchise are not available on PC, PS5, or Xbox Series X|S versions of the game.

If you upgrade to Xbox Series X|S or PS5, any content or progression that does not carry over from the previous version will still be available in your Xbox One or PS4 version. You can still access this content when you play the Xbox One or PS4 version of the game as long as you are playing this version on your Xbox One or PS4 console. If you play the Xbox One of PS4 version on your Xbox Series X|S or Gen 5 machine, the content will not transfer.

Hey @JSnell11_ Would it be possible to get a video (or yt link to a video) of trying to invite a friend?

We can pass it on to the team to help understand where the issue might be coming from. 

Thanks!

This is a video of me doing the exact thing that everyone has been describing for the last couple weeks... https://www.reddit.com/user/BurgerWithAnEggOnIt/comments/167f6j9/madden_friends_portal_malfunction/

Also, I tried to get a refund from Sony, but they refuse to do anything until EA actually acknowledges the problem exists. No one is able to get their money back until EA admits that we bought malfunctioning games from your company. My preference is still to get my game fixed instead of a refund. But a refund NEEDS to be an option for all the people that wasted their money on a malfunctioning game that isn't performing as advertised.

Hi @cooplion28 Thanks for the clip!

To check which game mode(s) are you trying to play with your friend in? 

As mentioned in my previous post here, The EA Social window will only appear as an option for the Gen5 version (PS5 & Xbox Series X|S) with you on PS4 you will not have the option, and we will want to make sure your friend on the PS5 is using the Gen4 (PS4) version of the game. 

You will want to go into a specific mode, and you should see a list of available friends to send an invite to using the console's built-in invite system. 

Cheers!

What if he has the PS5 version? Does he need to download an entirely new madden to play with me?

Hi @cooplion28 To confirm the PS4 and PS5 versions are not able to play with one another, he would need to download and play from the PS4 version.

For more information on Cross-play, check out our FAQ. 

Which platforms support cross-play?
Cross-play will be available for players only on PC, PlayStation®5 and Xbox Series X|S.

In order to play together on Gen4(PS4) you will both need to be on the same platform and game version (in this case the PS4 version). Please keep in mind if your friend plays MUT, the team and progress he has on the PS5 version will not transfer to the PS4 version. 

Cheers!

How does your answer solve us not having the Friend Portal on the actual game? Cross play is one thing but not having an entire function of the game itself is another. Please stop just typing responses and actually dissect the issue. Us continue to provide videos and explain the same thing isn’t the solution to the problem. 

I have a series x and I downloaded series x madden 24 and I have no friends ports at the bottom of my screen. No option to invite cross plat formed players. 

I am having the same issue as well. 

I got no online portal in the Bottom right corner either 

HI @WoopAss707 @JB2482 @Jammin2Dub @Unnfuccwitable 

To confirm which device are you playing on? (PS4 or PS5, Xbox one or Xbox X|S) and which version of Madden 24 should you have installed?

The R3 social window will not come up if you on on a last gen console (PS4 or Xbox one) nor will it be available if you are playing the PS4/Xbox one version on a PS5/Xbox X|S.

Cheers!

I am playing on a PS4 that is up-to-date. I am also logged into EA Sports. I am able to play online however, have no social aspect. No option for pressing R3. Meaning, I cannot play with friends online. That is the only reason I purchased the game. I purchased the ps4 version of madden 2024. At no point did this state cross play was not offered at purchase. In fact it said this was offered. I want a refund if you refuse to add that feature. I have called PlayStation and they will not refund unless you state this is a fact and an issue. Please read this forum. Many people are having the same issue and this is not fair to us. 

Thank you. I am playing on a old PS4. I can play online, just can't add friends 😭