Re: PS5 - Staggering/lag through menus

Hi @bng689 

Thanks for taking a moment to share what you are running into with Madden 24, Once you have a moment we can try the following:

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

If you continue seeing performance issues, let us know the following:

Would it be possible to get more information on this?

• Platform:
• PSN ID/Gamertag:
• Are you getting an error message?
• Which modes does this happen in?
• Does this happen when loading into a specific more or performing an action in a mode?
• Does this happen to any other account on the device?
• How long are you playing until this happens?
• Are you playing from the device's internal storage or an external drive?
• What type of network are you using? (Wired, Wireless, Hotspot)
• Is anything else happening?
• Please share any steps you've tried to far to resolve the issue:
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!