EA_Shepard
Community Manager
Community ManagerRe: Redeemed Madden 24 Points Not Showing Up On Xbox
@MKruthers Hey, once it hits 24 hours and you dont have the points, after playing games and the below Steps, you would need to reach out to live support so that they can take a look
Xbox Steps
Spoiler
- Quit all running Apps (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
You can contact our live support at help.ea.com. To request a chat or open a case through email:
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
Make sure that you also attach a proof of purchase to your case from Here so that you can cut down on waiting time.
