Re: Your Account Has Been Restricted Error

When I am on the loading screen, it says that my account has been restricted from accessing any online features. I then go to open MUT and it says that I have lost my connection to the EA servers. I have reset my game, router, and PC multiple times and no fix. I also have been able to access FUT 23 and MUT 22 in this time.

I’m having the same issue and I purchased it via the EA app on PC. 

never banned but says certainb online features are unavailable at this time and keeps looping the headliner welcome pack, not letting me actually go into mut or return tot he main menu.. I probably got 50 of the free QB they give you at this point

@EA_Shepard

?????? UPDATES

Hey Everyone,

We want to gather some information from you. When you get a moment, please provide the following so that we can get this looked into further.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Do you have an EA Play Subscription?
• If yes, was the subscription purchased through Steam or the EA App
• Date this issue started (is it still happening?
• Do you see any active bans on your EA account? Check that Here!

• EA App/Steam/Epic: EA App
•  
• EA ID/Steam user ID: Plebn999
•  
• Attach the EA App Error Report ID | Not sure what they want here. Case #152705180 is my report number for EA Help.
•  
•  
• Do you have an EA Play Subscription? |  Yes
•  
• If yes, was the subscription purchased through Steam or the EA App | EA Play pro through EA Play and regular EA Play through steam
•  
• Date this issue started (is it still happening? 14/08/23 > ON GOING
•  
• Do you see any active bans on your EA account? Check that Here! | NO.

if a dev or anyone needs aditional info; they can contact me on the email tied to this account.

Same issue.

• EA App/Steam/Epic: Steam
• EA ID/Steam user ID: sirmrwhale
• Attach the EA App Error Report ID: 45bc7bb6-774b-4f94-9f69-d3fd77cd5b21
• Do you have an EA Play Subscription? No
• If yes, was the subscription purchased through Steam or the EA App No
• Date this issue started (is it still happening? 8/14 ongoing
• Do you see any active bans on your EA account? Check that Here! No

• EA App/Steam/Epic: Steam
  
• EA ID/Steam user ID: 7mystic11
  
• Attach the EA App Error Report ID Here:
  

  f056eb06-203e-4f9d-b3f0-018f96689480

• Do you have an EA Play Subscription? No
  
• If yes, was the subscription purchased through Steam or the EA App
• Date this issue started (is it still happening? 8-14 to Ongoing
  
• Do you see any active bans on your EA account? Check that Here! No Bans
  

Can we get a timeline of a fix? And will we receive compensation for this? 

pretty devastating bug for us. Paid to play early. Can't play. 

Hey Everyone,

This has been sent over to the team for review. There is not an ETA on this as of now. When there is an update we will post that info here, so please keep an eye out.

If you are able to log in without that error, please let us know.

Thanks!

Still locked out. Been locked out entire of early access...

• EA App/Steam/Epic: EA App

• EA ID/Steam user ID: EA ID: LilSunnyAdrian

• Attach the EA App Error Report ID: 93fc46f9-0ac2-4faf-8b69-4b8c36a1f49d

• Do you have an EA Play Subscription? Yes

• If yes, was the subscription purchased through Steam or the EA App: Through Xbox  Gamepass Ultimate or EA App

• Date this issue started (is it still happening? Early access launch/. Ongoing.
• Do you see any active bans on your EA account? No ban history.

my account claims to have restricted access but i have never been banned i cant play any online modes my username is Sorkeo1

Finally got an email from TOS team. On day 6 they have finally said they are looking into my case and investigating the issue. Also, they sent me the link for the TOS and user agreement.

steam
mchoagie75

4c0f739e-6374-42c8-b2ac-8e4d3e286d3a

cant find it cause the game dont crash it just says my account is restricted 
no
8/15/22 yes still happening
no bans on my account

Can’t log in