Product: Madden NFL 24
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Bassina-aron
Date/time issue occurred 12/25-current
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug Not tracking wins/loses correctly. I am currently 8-1 in h2h seasons and 5-6 in mut squad seasons
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play a season of h2h or mut squads
What happens when the bug occurs? No rewards
What do you expect to see? Fix the issue
I cannot gain any playoff or Super Bowl rewards
Community ManagerHi everyone,
Thanks for reaching out about this. We'll pass along these reports for a look.
Just to confirm, this only started happening for you recently, within the past week?
yes this is going on about a week now, missing out on rewards... still no fix.
Just started to get the h2h glitch the other day where it doesn’t count my season progression, yall said you prevented this from happening to new players and this just started for me about 2 days ago. Any help?
Community ManagerThank you for the info, everyone! I'll pass this along for a look.
@EA_Kent I'm experiencing the same issue as odonnellcarter, but on xbox series s. Gamertag robitussin_pm. Note, I was on vacation during your previous fix for this issue. And hadn't played until this past week. Also worth noting that every game I play (Regular Seasons or Mut Champs) keeps overwriting game 1 in the logs. Not sure if that helps you guys on your end. Let me know if you need any more information from me, happy to help you guys troubleshoot (software engineer here).
Hello, my PSN is Liljun5 on PS5. My Super Bowl H2H wins in MUT were wiped from the leaderboard. Is there a way to recover my stats?
I’m also experiencing this issue (ap condones) I was ranked somewhere in the 700s and my wins randomly just stopped tracking. Is this able to be fixed?
