Server disconnect when upgrading head coach skills.
Every single time I upgrade one of my head coach skills, ea servers disconnects and I have to go back to the main menu to reconnect.
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
would it be possible to try the following steps depending on your platform?
PlayStation:
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
@EA Illum
Although I already assumed this generic guidance would not work I decided to have some integrity and do it all anyways before responding. As a PC user I have done everything asked (yet again) to no avail and NO FIX. THIS IS AN EA SERVER SIDE ISSUE, NOT OURS. How do I know this? I pre-ordered and had been playing PRIOR to EA'S Friday morning half-baked launch day "patch". Of course I had to fix the EA anti-cheat issue first and make graphical adjustments to get it to run smoothly, not lag and stutter but before this "patch" that BROKE ONLINE FRANCHISES, the game work/played just fine. EA broke this with that patch. It is their issue. Either revert that freaking patch, actually get someone in to troubleshoot this unplayable game or 100% refund all of us that have been unable to play online franchise since Friday. PLEASE. TYVM.
I'm experiencing the same thing. Every time I try to advance a week or upgrade staff I get disconnected from the server. I've tried everything suggested on the threads and tried everything I could find on youtube to no avail. I've come to conclusion this is an EA issue.
- @Mow-Less-Ted Any of us with intelligence and reasoning skills know this is EA's fault and issue since their Fri. launch day "patch" but all we hear are the crickets...
Featured Places
