Server disconnect when upgrading head coach skills.
Every single time I upgrade one of my head coach skills, ea servers disconnects and I have to go back to the main menu to reconnect.
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
would it be possible to try the following steps depending on your platform?
PlayStation:
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
PlayStation:
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch) ✅
- Verify you signed into your PSN accounts ✅
- Check for updates ✅
- Restore Licence✅
- Try the steps in our Connection and Advance Connection Guides ✅
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) ✅
- Entering Safe Mode and Rebuild your PS database✅
I tried all of the above steps, again and in order,but I am still getting the error. As stated before in this thread by multiple users, this is not a console, PC, or bandwidth issue. This is an EA issue that needs to be fixed on your end.
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