Skills Trainer Not Giving MUT Packs

Product: Madden NFL 24
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? Kijhn_
Date/time issue occurred 8/22/2023, 8/21/2023
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Skill Trainer
What is the name of the Skills Trainer Challenge? User Coverage
Summarize your bug After 7 reps, the camera pans to cinematically displaying the field with the players on it and when it puts you in the next rep, there are no players on the field, it gives instruction to cover the TE, but there is no TE or user player. This happens every time and prevents the user from getting their Ultimate Team pack.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the User Coverage Skills Trainer.
What happens when the bug occurs? You cannot progress.
What do you expect to see? Another rep of User Coverage
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? Don’t know
Enter RAM memory size in GB Don’t know

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Attached is an image of the screen.