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lowpondlife637's avatar
lowpondlife637
2 years ago
Solved

Ultimate team missing and error message “You don’t have access to this section”

Product: Madden NFL 24 Platform:Xbox Series S Please specify your platform model. Microsoft Xbox Series S What is your gamertag/PSN ID? Lowpondlife637 Date/time issue occurred 11/11/23 What type...
bug
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @lowpondlife637 

    Do you have the last-gen version or the current-gen version (with the X|S icon on the game tile) installed? 

    Game Pass Ultimate will give you an EA play subscription which only has a timed trial for Madden NFL 24. 

    To confirm if the game was being accessed via Game Sharing on Xbox there might have been changes with their Xbox account, in which case you might need to speak with Xbox support for assistance as we don't have any support for game sharing and this could be causing a problem with accessing the full game. 

lowpondlife637's avatar
lowpondlife637
2 years ago

It says I have no ban history and even checked with EA help to see if I had a ban and they said no. Even if I was banned I have nothing to be banned.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @lowpondlife637, To confirm do you subscribe to Game Pass Core or Ultimate? If so, have you had access in the past?

    • lowpondlife637's avatar
      lowpondlife637
      2 years ago

      I have game pass ultimate and also have ownership of the game from someone else’s home Xbox and have had access in the past

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        HI @lowpondlife637 

        Do you have the last-gen version or the current-gen version (with the X|S icon on the game tile) installed? 

        Game Pass Ultimate will give you an EA play subscription which only has a timed trial for Madden NFL 24. 

        To confirm if the game was being accessed via Game Sharing on Xbox there might have been changes with their Xbox account, in which case you might need to speak with Xbox support for assistance as we don't have any support for game sharing and this could be causing a problem with accessing the full game. 

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