Forum Discussion
Product: Madden NFL 24
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID? KayneDawg
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
Date/time issue occurred Today at 6:00 A.M. Pacific Time
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Competitive Pass
Summarize your bug When I select "Ultimate Team" from the initial Madden 24 menu, I get a loading screen for around thirty seconds. Unfortunately, Ultimate Team never loads. Instead, I get a screen that says, "ERROR - Our servers cannot process your request at this time. Please try again later."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to enter Ultimate Team from my Main Menu
What happens when the bug occurs? I get a loading screen for around thirty seconds; however, Ultimate Team never loads. Instead, I get a screen that says, "ERROR - Our servers cannot process your request at this time. Please try again later." When I click "OK", I sometimes am bounced back to the Madden 24 Main Menu. Once in awhile, I am trapped in the black loading screen, even after clicking "OK".
What do you expect to see? I expect to see the Ultimate Team menu, showing tabs for "Challenges", "Solo Battles", etc.
Originally, I encountered this bug on February 6th. For awhile, it occurred quite regularly. Then, it was fixed. Unfortunately, this is the second Friday in a row that the bug has recurred.
The below is pasted from one of my past reports, just in case what I am experiencing now is the exact same issue that was solved previously:
Strangely, I sometimes (1 out of 20 tries, but only at a certain time of day) can enter Ultimate Team and play. Ultimate Team occasionally seems to work for a few hours at a time between 6 P.M. and 8 P.M. Pacific Time. Sometimes I start playing, then get kicked back out to the Main Menu and am unable to resume playing. If I play for awhile, then shut down Madden 24, Ultimate Team will not be accessible when I boot up the game the next time.
Thank you!
Hi @Kayne9One
Thanks for letting us know what your running into with Madden 24.
When you have a moment could we give the following a try?
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
Cheers!
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