Product: Madden NFL 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? Bilsy323350
Date/time issue occurred 26 April 2024
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug I have 18 unopened packs from set completion. I try to open the packs and get the usual animation but then I get a message saying - “Our servers cannot process your request at this time. Please try again later.” I then get kicked out of MUT and returned the Home Screen. The same issue occurs if I complete the same set again, the new reward won’t open.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? See above
What do you expect to see? I expect to open the packs and get my cards
I have 18 unopened packs from set completion. I try to open the packs and get the usual animation but then I get a message saying - “Our servers cannot process your request at this time. Please try again later.” I then get kicked out of MUT and returned the Home Screen.
The same issue occurs if I complete the same set again, the new reward won’t open.
