Forum Discussion

1 year ago

unable to play h2h on pc without immediate crashes

so for the last month and a half ish, ive only been able to join a h2h mut game about 1/10 times without the game crashing and sending me back to the ea app in normal games, it happens right after e...

bug

EA_Barry

Community Manager

1 year ago

@MaoistEnglish

Try these steps:

Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
In the EA app, click on the game and then Manage, Repair
Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

If required, click the following link for help contacting an Advisor:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

MaoistEnglish
1 year ago
yeah i already said i tried the first two in my post and implied that i tried the later because you blindly reply with this advice for every issue
needless to say, did not work
MaoistEnglish
1 year ago
hey it's been multiple days and not only did none of those solutions work (had already tried the majority anyways)
but also none of the advisors know anything about the game or how to fix these things
is there anyone who can troubleshoot directly based on my issue at all
- trenthilkert
  1 year ago
  Hey there!
  Same issue was happening to me. Was able to resolve by stopping the “SECOMNService” in Task Manager.
  Would also recommend going to services and making sure it is disabled on startup.
  Afterwards was able to get past the first play in online h2h.
  hopefully this helps,
  Trent H