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Mick_Cristofaro's avatar
Mick_Cristofaro
12 months ago
Solved

Virtual Controller error

This morning I went to play Madden 24 on my PC, I received a This software cannot be used at the same time as the game Virtual Controller error. Its the first time I have received this error. I use D...
technical issues
  • EA_Illium's avatar
    EA_Illium
    12 months ago

    Hey @Mick_Cristofaro 

    If you're having trouble with the software you're using, it is recommended that you disable it before you start the game. Also, try connecting your controller directly to the USB port and running the game without using any extra software.

    For more detailed guidance, you can check out our article on closing background applications.

    If you're interested in learning more about EA Anticheat, feel free to read our Deep Dive article .

    Thank you! 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
12 months ago

Hey @Mick_Cristofaro 

If you're having trouble with the software you're using, it is recommended that you disable it before you start the game. Also, try connecting your controller directly to the USB port and running the game without using any extra software.

For more detailed guidance, you can check out our article on closing background applications.

If you're interested in learning more about EA Anticheat, feel free to read our Deep Dive article .

Thank you! 

Mick_Cristofaro's avatar
Mick_Cristofaro
12 months ago

Thanks for your response. The controller is connected via USB and DS4 is required or else Madden 24 and Windows cant find the controller. 

  • Mick_Cristofaro's avatar
    Mick_Cristofaro
    12 months ago

    The problem which I am having now is that Madden 24 thinks I have two xbox controllers connected, I have one PS3 Dualshock controller connected.

    • papipro00's avatar
      papipro00
      Rising Newcomer
      2 months ago

      Hey, did you find the solution? I am currently having the exact same problem in eafc 25.

      • GodeAndreas's avatar
        GodeAndreas
        Newcomer
        2 months ago

        Hey, the thing that worked for me is that if u have the DS4 software, open it up, click on stop if it is started, check it off startup on start and close it again, sorry if my english isn't the best. I hope it works out for you too!

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