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haydendlc's avatar
haydendlc
Rising Newcomer
2 months ago

FALSE BAN

Short and sweet. I recently got falsely permanently banned from the game. EA help takes way too long to deal with situations like this and now I'm missing the most exciting MUT promotion so far. I am sure others may be having the same problem. I didn't even load up the game the day I got banned nor did the intention of cheating even cross my mind. I am a college student who plays Madden purely for fun in my free time and now that is taken away from me, and I would like some help? I wish online support was still accessible by phone or chat.

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2 Replies

  • haydendlc's avatar
    haydendlc
    Rising Newcomer
    2 months ago

    I submitted another appeal and the case actually appeared in my cases. My location was changed from U.S. to Portugal I'm sure by someone who had gained unauthorized access to my account. I am unsure why there is no penalty history on my account regarding this permanent ban. I know 100% this was a mistake by EA, EA_Barry​ is there any way that you can directly help. I haven't been able to reach contract with EA through email directly with an agent nor any sort of confirmation email. The only emails I have been receiving have been in Portuguese due to someone else accessing my account. 

    Thanks.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 months ago

    haydendlc​ 

    We have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thanks.

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