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Boomcity223's avatar
Boomcity223
Newcomer
4 months ago

i got banned for “cheating” when i just got the game

I been grinding my team out for 2 days and i get a email saying im banned what do i have to do mind you i dont cheat i didnt even know you could cheat in madden. What do i do to get unbanned

2 Replies

  • this legit just happened to me today there was a robot in every game mode leaving games and it got me ban because i was playing against it😕

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Boomcity223 

    We don't know the details of your ban here on the EA Forums. CMs have no visibility into sanctions on an account.

    However, if you feel you have been incorrectly banned, you can dispute this decision with the Terms of Service team through the link here.

    1. Click Contact Us at the top of any page on EA Help.
    2. Select the game from which your account was banned or suspended. If it’s on your whole EA Account, choose the EA app.
    3. Choose your platform.
    4. Select Manage My Account, then Banned or Suspended Account.
    5. Click the Select Contact option.
    6. If you haven’t already done so, sign in to your account with the ban or suspension.

    Please let us know if these steps don't work for you and if you still can't submit your appeal! 

    Cheers!

     

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