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Hawkins0618's avatar
Hawkins0618
3 months ago
Solved

MADDEN 25 EVENT/Field Pass UNABLE TO RETRIEVE/TRACK OBJECTIVE PROGRESSION

Having issue with Madden that I can't seem to get fixed ... Already contacted Microsoft along with EA including on X and through EA Help ...on my Xbox one my servers from EA aren't working nor tracki...
  • EA_Kent's avatar
    EA_Kent
    2 months ago

    Hey everyone, 

    We've recently seen a couple issues with the Field Pass, so I wanted to drop in here and hopefully help clarify what's happening. 

    There was an issue that was causing errors when some folks were trying to view their Field Pass, which should be fixed. If you're still getting a connection error when you're trying to look at the Field Pass, please let us know. 

    There's also a separate issue that was causing some people to get a message saying they needed to buy the Premium Field Pass even if they already owned it. This was only a visual issue, and the Premium Field Pass wasn't actually missing from the account. You can ignore this message and back out of it to access your Field Pass. We are still looking into this and working to get it fixed. 

    Hopefully that helps clear things up a bit. Thanks for being patient with us on this!

rdavis3369's avatar
rdavis3369
3 months ago

Having same issues. Hopefully they give us a make right  or I hope we get all our snow we have earned. 

  • Hawkins0618's avatar
    Hawkins0618
    3 months ago

    Well here's some Good News to US ALL with older gen consoles... I have been trying to login today once I was able to get into the game actually received my team builders 90 ovr set player they just dropped into game back for the version I received doing the set which gave me a BND back for some reason...But good news is they are paying attention to something since I actually have 1 of the 6 issues fixed now ALTHOUGH still can not get into field pass 

  • ashhuntash's avatar
    ashhuntash
    3 months ago

    I’m on the latest console of Xbox and I’m missing my field pass too. Keep getting a prompt to re purchase

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hey everyone, 

      We've recently seen a couple issues with the Field Pass, so I wanted to drop in here and hopefully help clarify what's happening. 

      There was an issue that was causing errors when some folks were trying to view their Field Pass, which should be fixed. If you're still getting a connection error when you're trying to look at the Field Pass, please let us know. 

      There's also a separate issue that was causing some people to get a message saying they needed to buy the Premium Field Pass even if they already owned it. This was only a visual issue, and the Premium Field Pass wasn't actually missing from the account. You can ignore this message and back out of it to access your Field Pass. We are still looking into this and working to get it fixed. 

      Hopefully that helps clear things up a bit. Thanks for being patient with us on this!

      • Scorpachi5's avatar
        Scorpachi5
        2 months ago

        You can’t back out you have to restart the system and I can’t see the field pass. Are you gonna fix it . Yes I know I’m still getting awards but I would would like to see what I need to do and task to complete. On the daily’s too 

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