Madden 25 Pre-order arrived on the wrong platform
Pre-order MUT benefits went on wrong console. Anyway to fix that?
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey @JGame1109
Would it be possible to get a bit more information on this?
Did the rewards go to an Xbox instead of your PlayStation? Or did the rewards go to another PSN account on the PlayStation?
Thanks!
My sons account is on my PS4 and his PS5. He plays on the ps5 but when I got on the ps4 the rewards went to the ps4 not his ps5
- EA_Illium
Hey @JGame1109
To confirm is the same PSN account being used on the PS4 and PS5? If so the content will be available, for more information check out our Duel Entiliment FAQ
If the content does not appear we may need to try playing a few games on the PS5, and if the content does not appear reach out to our support with your Purchase Information to take a further look.
- Go to the EA Help homepage.
- Select Madden NFL 25
- Select the "See all help topics"
- Select the option I'm looking for something I bought
- You should be able to choose from Chat or Email (options can vary)
Cheers!
I am having the same problem. Somehow the PS4 version of the game accidentally got downloaded and I opened it before realizing. All of my benefits went to the PS4 version. I am sad because I bought the CFB/MADDEN VIP bundle and have been looking forward to MUT.
I tried logging into the PS5 version but do not have my points, preorder packs such as the 83 Micah Parsons, and Hall of Fame player packs, etc. are not there.
I also did not even receive everything I am supposed to get even on the PS4 version but I understand lots of people are having that problem and I only really care about the PS5 version.
Somehow the PS4 version of the game accidentally got downloaded and I opened it before realizing. All of my benefits went to the PS4 version. I am sad because I bought the CFB/MADDEN VIP bundle and have been looking forward to MUT.
I tried logging into the PS5 version but do not have my points, preorder packs such as the 83 Micah Parsons, and Hall of Fame player packs, etc. are not there.
I also did not even receive everything I am supposed to get even on the PS4 version but I understand lots of people are having that problem and I only really care about the PS5 version.
Any way to get my benefits on PS5? My understanding is that preorder benefits should be received on both. Please help.
- EA_Illium
Hey @dexcallahan
To confirm content for Pre-ordering will go to the platform version you first log into.
However, if you move from a PS4 to a PS5 but continue to play on the PS4 version you will still be able to access that content.
For more information, you can check out our FAQ: Madden NFL 25 Dual Entitlement FAQ
Thanks!
@EA_Illium i guess this is not correct. at least i have the pre-order content on both platforms.
Adding to the chorus here, posted on a separate thread but the story is exactly the same. Redeemed accidentally on ps4 version, realized it was ps4 version. Downloaded PS5 version, no rewards / benefits on PS5 version. Same account on both.
In the same boat here. We bought the NCAA / Madden bundle from the PS Store. Kids played the heck out of NCAA, loved it. My son, who's account the purchase was on accidentally downloaded the PS4 version and went through the business, played a game, figured out why it looked weird, and realized his goof. He uninstalled, went to PS5 version, no bonuses. No coins, no packs, nothing. I went through EA support, they told me I need to go through PS support. PS support said sorry we don't fix this bye. Feeling at a loss, kinda hopeless, and bummed for my kids. It's clear this isn't the only house this has touched. Why isn't my sons PS4 / PS5 ID sharing the same entitlements with / for EA? Any way to fix this???
@binkky1 I got really lucky yesterday with PS Support.
I chatted with the Playstation Support and they told me, they cannot help with transfering Madden Points or the Pre-Seller Bonuses. But in the end the solution was, that they canceled my pre-order and I got the refund of the Bundle and could buy it again. Since I already downloaded the PS5 Version, I could start the correct version of game and got all the Madden Points and Packs on the PS5 Version.
So I guess, that works and I would recommand to do this before the global release.
