Madden 25 Pre-order arrived on the wrong platform
Pre-order MUT benefits went on wrong console. Anyway to fix that?
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey @JGame1109
Would it be possible to get a bit more information on this?
Did the rewards go to an Xbox instead of your PlayStation? Or did the rewards go to another PSN account on the PlayStation?
Thanks!
Somehow the PS4 version of the game accidentally got downloaded and I opened it before realizing. All of my benefits went to the PS4 version. I am sad because I bought the CFB/MADDEN VIP bundle and have been looking forward to MUT.
I tried logging into the PS5 version but do not have my points, preorder packs such as the 83 Micah Parsons, and Hall of Fame player packs, etc. are not there.
I also did not even receive everything I am supposed to get even on the PS4 version but I understand lots of people are having that problem and I only really care about the PS5 version.
Any way to get my benefits on PS5? My understanding is that preorder benefits should be received on both. Please help.
- EA_Illium
Hey @dexcallahan
To confirm content for Pre-ordering will go to the platform version you first log into.
However, if you move from a PS4 to a PS5 but continue to play on the PS4 version you will still be able to access that content.
For more information, you can check out our FAQ: Madden NFL 25 Dual Entitlement FAQ
Thanks!
@EA_Illium i guess this is not correct. at least i have the pre-order content on both platforms.
Thank you for confirming this @satfreaktom264 . This is my understanding of how dual entitlement works and it seems to be spelled out in the FAQs and explained the same way in previous posts going all the way back to Madden 24.
Hi @EA_Illium , your answer seems to be directly in conflict with the dual entitlement FAQs. See below (bold italic added):
Will my pre-order content from Playstation 4 or Xbox One carry over to Playstation 5 or Xbox Series X|S?
If you redeem pre-order content in Madden NFL 25 on PlayStation 4 then that content will be available when using the same account in Madden NFL 25 on PlayStation 5. If you pre-ordered Madden NFL 25 on PlayStation 4, but waited to play the game first on PlayStation 5, you will still receive the content on the applicable account.
My content was (unintentionally) redeemed on PS4 version. I am using the same account on PS5 exactly as stated and have not received the content.
This also seems to conflict with your answer in another similar post.
Quoting your answer in the post mentioned above:
SpoilerTo confirm is the same PSN account being used on the PS4 and PS5? If so the content will be available, for more information check out our Duel Entiliment FAQ
If the content does not appear we may need to try playing a few games on the PS5, and if the content does not appear reach out to our support with your Purchase Information to take a further look.
- Go to the EA Help homepage.
- Select Madden NFL 25
- Select the "See all help topics"
- Select the option I'm looking for something I bought
- You should be able to choose from Chat or Email (options can vary)
Cheers!
[CM - removed icons and put my reply under a spoiler tag, posts have also been merged together]
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My apologies as I am just confused why we are getting different answers. Apparently this was an issue in Madden 24 as well, and it seems the resolution was for players to receive their preorder content on both versions as indicated.
Thank you for your time and looking forward to a favorable response. I have opened a help case already but due to the more widespread issues with the preorder content in general they seem to not be able to address it yet.
Best,
Dexter
Adding to the chorus here, posted on a separate thread but the story is exactly the same. Redeemed accidentally on ps4 version, realized it was ps4 version. Downloaded PS5 version, no rewards / benefits on PS5 version. Same account on both.
In the same boat here. We bought the NCAA / Madden bundle from the PS Store. Kids played the heck out of NCAA, loved it. My son, who's account the purchase was on accidentally downloaded the PS4 version and went through the business, played a game, figured out why it looked weird, and realized his goof. He uninstalled, went to PS5 version, no bonuses. No coins, no packs, nothing. I went through EA support, they told me I need to go through PS support. PS support said sorry we don't fix this bye. Feeling at a loss, kinda hopeless, and bummed for my kids. It's clear this isn't the only house this has touched. Why isn't my sons PS4 / PS5 ID sharing the same entitlements with / for EA? Any way to fix this???
@binkky1 I got really lucky yesterday with PS Support.
I chatted with the Playstation Support and they told me, they cannot help with transfering Madden Points or the Pre-Seller Bonuses. But in the end the solution was, that they canceled my pre-order and I got the refund of the Bundle and could buy it again. Since I already downloaded the PS5 Version, I could start the correct version of game and got all the Madden Points and Packs on the PS5 Version.
So I guess, that works and I would recommand to do this before the global release.
Sony told us because it was redeemed, there was no refunding anything redeemed, refused that as an option.
