Madden 25 Pre-order arrived on the wrong platform
Pre-order MUT benefits went on wrong console. Anyway to fix that?
Forum Discussion
Somehow the PS4 version of the game accidentally got downloaded and I opened it before realizing. All of my benefits went to the PS4 version. I am sad because I bought the CFB/MADDEN VIP bundle and have been looking forward to MUT.
I tried logging into the PS5 version but do not have my points, preorder packs such as the 83 Micah Parsons, and Hall of Fame player packs, etc. are not there.
I also did not even receive everything I am supposed to get even on the PS4 version but I understand lots of people are having that problem and I only really care about the PS5 version.
Any way to get my benefits on PS5? My understanding is that preorder benefits should be received on both. Please help.
EA_Illium
Community Manager
Community ManagerHey @dexcallahan
To confirm content for Pre-ordering will go to the platform version you first log into.
However, if you move from a PS4 to a PS5 but continue to play on the PS4 version you will still be able to access that content.
For more information, you can check out our FAQ: Madden NFL 25 Dual Entitlement FAQ
Thanks!
@EA_Illium i guess this is not correct. at least i have the pre-order content on both platforms.
Thank you for confirming this @satfreaktom264 . This is my understanding of how dual entitlement works and it seems to be spelled out in the FAQs and explained the same way in previous posts going all the way back to Madden 24.
- EA_Illium
Hey @satfreaktom264 @dexcallahan (and everyone else!)
Few updates, first I've merged the two posts we were talking about together into one for everyone to see and get updates on.
Second, In the former older thread I had originally misspoken about the rewards getting granted to both versions (ex. PS4 and PS5) and was under the understanding you should only get the pre-order content once.
With Madden 24 we saw an issue where players would accidentally download the older version of Madden instead of the current gen version (ex. PS4 version instead of the PS5 version) which would cause rewards to get sent to the wrong version you might have wanted to start on.
Currently, I've unsolved this post and am reaching out to the team to confirm. Once we have more information back I can update this post.
Thanks, everyone!
I accidentally opened the ps4 deluxe edition and got the content their. but when I downloaded ps5 version I did not get any of the rewards and my ultimate team was different. I just want my deluxe edition rewards on my ps5 version.
Hi @EA_Illium , your answer seems to be directly in conflict with the dual entitlement FAQs. See below (bold italic added):
Will my pre-order content from Playstation 4 or Xbox One carry over to Playstation 5 or Xbox Series X|S?
If you redeem pre-order content in Madden NFL 25 on PlayStation 4 then that content will be available when using the same account in Madden NFL 25 on PlayStation 5. If you pre-ordered Madden NFL 25 on PlayStation 4, but waited to play the game first on PlayStation 5, you will still receive the content on the applicable account.
My content was (unintentionally) redeemed on PS4 version. I am using the same account on PS5 exactly as stated and have not received the content.
This also seems to conflict with your answer in another similar post.
Quoting your answer in the post mentioned above:
SpoilerTo confirm is the same PSN account being used on the PS4 and PS5? If so the content will be available, for more information check out our Duel Entiliment FAQ
If the content does not appear we may need to try playing a few games on the PS5, and if the content does not appear reach out to our support with your Purchase Information to take a further look.
- Go to the EA Help homepage.
- Select Madden NFL 25
- Select the "See all help topics"
- Select the option I'm looking for something I bought
- You should be able to choose from Chat or Email (options can vary)
Cheers!
[CM - removed icons and put my reply under a spoiler tag, posts have also been merged together]
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My apologies as I am just confused why we are getting different answers. Apparently this was an issue in Madden 24 as well, and it seems the resolution was for players to receive their preorder content on both versions as indicated.
Thank you for your time and looking forward to a favorable response. I have opened a help case already but due to the more widespread issues with the preorder content in general they seem to not be able to address it yet.
Best,
Dexter
