Madden 25 Pre-order arrived on the wrong platform
Pre-order MUT benefits went on wrong console. Anyway to fix that?
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey @dexcallahan
To confirm content for Pre-ordering will go to the platform version you first log into.
However, if you move from a PS4 to a PS5 but continue to play on the PS4 version you will still be able to access that content.
For more information, you can check out our FAQ: Madden NFL 25 Dual Entitlement FAQ
Thanks!
Hi @EA_Illium , your answer seems to be directly in conflict with the dual entitlement FAQs. See below (bold italic added):
Will my pre-order content from Playstation 4 or Xbox One carry over to Playstation 5 or Xbox Series X|S?
If you redeem pre-order content in Madden NFL 25 on PlayStation 4 then that content will be available when using the same account in Madden NFL 25 on PlayStation 5. If you pre-ordered Madden NFL 25 on PlayStation 4, but waited to play the game first on PlayStation 5, you will still receive the content on the applicable account.
My content was (unintentionally) redeemed on PS4 version. I am using the same account on PS5 exactly as stated and have not received the content.
This also seems to conflict with your answer in another similar post.
Quoting your answer in the post mentioned above:
Spoiler
To confirm is the same PSN account being used on the PS4 and PS5? If so the content will be available, for more information check out our Duel Entiliment FAQ
If the content does not appear we may need to try playing a few games on the PS5, and if the content does not appear reach out to our support with your Purchase Information to take a further look.
- Go to the EA Help homepage.
- Select Madden NFL 25
- Select the "See all help topics"
- Select the option I'm looking for something I bought
- You should be able to choose from Chat or Email (options can vary)
Cheers!
[CM - removed icons and put my reply under a spoiler tag, posts have also been merged together]
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My apologies as I am just confused why we are getting different answers. Apparently this was an issue in Madden 24 as well, and it seems the resolution was for players to receive their preorder content on both versions as indicated.
Thank you for your time and looking forward to a favorable response. I have opened a help case already but due to the more widespread issues with the preorder content in general they seem to not be able to address it yet.
Best,
Dexter
