Forum Discussion

rtamer2000's avatar
rtamer2000
Seasoned Novice
3 days ago

Team Pass & Player Card Broken

Team Pass & Player Card Broken

My team pass shows as empty, and when i go across to the player card it says I’m Level 1, with an “InActive” verbiage (even though i was level 20…) and when i try change my profile picture, background, boarder etc i get an error message saying “Unable to retrieve your progression information from EA servers at this time. please try again later” 

i have uninstalled app, restarted playstation and nothing seems to fix it. I can’t change or access anything on my player card?

3 Replies

  • BucmowBamf's avatar
    BucmowBamf
    Seasoned Rookie
    3 days ago

    has to be a glitch, i have also been level 20 for awhile now. but i havent tried to change anything on my banner to tell you if its glitched for everyone. it really is depressing how much they dont care about us.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 days ago

    rtamer2000 From those screenshots, it seems that this is more of a sync or loading issue. I've seen a few calls out about modes not loading on PS, but there are no actual reports of that being an issue.

    Can you reboot your modem, and do the following for me?

    Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

  • rtamer2000's avatar
    rtamer2000
    Seasoned Novice
    2 days ago

    Nope. reset modem, restarted PS5, reinstalled app and everything. Still showing as no team field pass and inactive on my edit screen. Booted PS5 in safe mode and cleared cache and still broken  

    Cant change or access any of the team pass content or edit anything. Every other mode works for me and every other game works so it is not my wifi connection it is madden 25.

    it was working fine until i reached 3,200 ranked points where you’re supposed to unlock the top 100 boarder and badge according to the ranked path. I changed my icon when i was on 3,182 ranked points and then won my next game reaching 3,200. Ever since i reached this level, i’ve been unable to access my team pass and access my badges, boarders etc  

About Madden NFL 25 General Discussion

Join the community on the forums and talk about your passion for Madden NFL 25.1,528 PostsLatest Activity: 58 minutes ago