cant load into the game - screen stays black
I bought madden 25 on the EA pc app and when i open it screen just stays black even after reinstalling and repairing the file
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1 Reply
EA_BarryCommunity Manager
Welcome to EA Forums! The items below should help you get back in the game:
- Download and install all available Windows Updates
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
Minimum:
- Requires a 64-bit processor and operating system
- OS: Windows 10 - 64-Bit (Latest Update)
- Processor: Intel Core i7-6700K (4-cores; 8-threads) or AMD Ryzen 5 1600
- Memory: 10 GB RAM
- Graphics: NVIDIA GeForce GTX 1050 Ti 4GB or AMD Radeon RX 570 4GB
- DirectX: Version 12
- Network: Broadband Internet connection
- Storage: 65 GB available space
- Additional Notes: DirectX 12 compatible video card (feature level 12_0)
Thanks.