I’ve been dealing with this issue on both Madden 25 and NHL 25. For the last 3-4 days, every online game mode I play on both games will randomly disconnect from EA servers and boot me. I’m hardwired, the games have great connection with no lag, but randomly I will get that lost connection to EA server message. I feel like I’ve tried all troubleshooting on my end.
Community ManagerHi there, @mmcdermott05
Thanks for reaching out. What troubleshooting have you tried so far? If you haven't yet, make sure you power cycle your network equipment and console with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Tried all of those steps. I’ve also manually changed the dnas.
Community ManagerTry clearing the system cache. You'll need to google those instructions. I don't have a link I can share with you, unfortunately.
Cleared system cache last night along with disconnecting and resetting everything again. That seemed to work. Thanks. If you guys run into this issue clear your cache
Community ManagerGreat! Glad to hear you got this resolved. If you have any other issues, please reach out again. Good luck and have fun!
