Solved
EA Server Disconnects
EA ID (PSN ID/Gamertag): Hophoppe Which platform are you on? Playstation 5 Are you getting an error message? Yes, error notice that I've been disconnected from EA Servers. I am immediately able to ...
Forum Discussion
Hello,
Yes, I did cycle my modem, router and console after switching to a wire. I completed all troubleshooting with my ISP and they advised there was nothing wrong with the connection. I'm not having any lag at all with any game, even the Madden 25. The only thing that keeps occurring is I get that EA Server disconnect every day, all the time and it started 3-4 weeks ago. It does not occur with any other game, Only Madden 25. It doesn't even happen with Madden 24. No other game, only Madden 25.
Odd thing is, yesterday, 9/21/24 during my MCS Most Feared matches, no EA Server disconnects and I played 9 games from 1:00PM EST to 8:30PM EST. I switched over to regular MUT after that and got my first EA Server disconnect! Appears to only be happening in the MUT game mode and it's roughly every 3rd game or so. Like I said in my earlier post, I can play regular head to head all day long, not MUT and no EA Server disconnects occur.
I've completed all known troubleshooting and I don't know what to do now. I'm about to ask EA for a refund so I can go buy the hard disk and see if that fixes it. That's the only thing different, it is my only downloaded game I have. Beyond frustrated right now.
Please help further and sorry I failed to mention I completed a full power reboot/cycle after changing to a wired connection. Switching to wired did nothing to resolve the issue. It's still happening, but only with Madden 25 MUT.
Joseph
EA_Aljo
Community Manager
Community ManagerThe disk is the same as the digital version. Just on a disk. So, chances are excellent it's still going to disconnect.
Try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Okay, I didn't know if the disk would be better or not. That is the only variable that I can think of.
On the steps for the alternate DNS I have a PS5 does that matter? I see in the steps it doesn't list PS5, but I assume it's the same as PS4, but want to make sure before doing anything.
I just don't understand how my connections work with every game, even other EA games and even other modes within the same game being Madden 25' but the MUT team is doing this. It's mind boggling and I see there's thousands out the with the same issue. It makes my think it's something internal with EA, but together we are going to figure this out, right?
Thank you,
Joseph
- EA_Aljo
Those instructions should still work for PS5. They might be slightly different, but you can still update the DNS on PS5.
We're not aware of anything on our end causing disconnects. Normally, that is an ISP or equipment issue. Especially when there's a relatively low number of people with these reports. When there's an outage on our end, we hear from a huge part of the community.
Are you still playing over a wire or did you switch back to wireless?
Its obviously them, not your guys setup or settings. They keep replying with these generic questions like "have you tried using an ethernet cable instead of Wi-Fi" to deflect and put the ball back with you. I have the same issues and - like you guys - Madden is literally the only online title I encounter these with which in and of itself is evidence that its EA/Madden not the router, PS5, or anything else. They just dont care.
These DNS settings do nothing for the issue. And again, why would Madden require to be on other DNS settings to not cause disconnects when other titles don't ?
Its the game/servers not the setup and its obvious
