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Phoopyphants's avatar
Phoopyphants
Rising Newcomer
2 days ago

Constant freezing mid-game

Product: madden 25
Platform:ps5
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure - this randomly started happening to every game I try to play regardless of mode. Even on local split screen. 
What happens when the bug occurs? At a random point during a game, the game completely freezes. I can still use the ps interface but anything in game is completely frozen.


What do you expect to see? Be able to play and finish a full game on this video game I payed 60 dollars for
Was the issue in online or offline mode? Both
What time did you see the bug? Constantly after 7pm pst on 2/8/25
What is your time zone? PST
before copy and pasting the standard PlayStation fixes, please note that I have cleared and rebuilt the caches in safe mode, uninstalled and reinstalled, factory reset my PlayStation, and the problem still persists. No other game is giving me these issues. Please fix this or provide a refund.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hi there. Try rebuilding your database and clearing the system cache. Those instructions can be found here. Let me know how it goes. Thanks!

  • Phoopyphants's avatar
    Phoopyphants
    Rising Newcomer
    8 hours ago

    I have tried that solution already unfortunately. As well as factory resetting the PlayStation itself. No luck with either.

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