I got wrongfully banned

This is my first ever forum post. I'm only posting because this situation is so crazy to me and I am looking for any help or advice if possible. I was banned for "coin distribution" a week and a half ago. Over 7 million in coins were taken from me and my access to the auction house has been removed. Whatever coin distribution is, I didn't do it. I play all the normal game modes within MUT. I regularly use the auction house to buy and sell cards that I get within normal gameplay. I've spent over 2,200$ in the past month alone to build my team and get the newest card and pack releases. This is not a flex, its only to show that I would rather spend real money than to try and cheat the game.

 Upon receiving the ban, I immediately submitted an appeal. 3 days later I received a reply email stating that my matter was investigated and the allegations were founded. No actions would follow from EA. I thought to myself, Impossible. I sent another appeal. Same response 2 days after that. Both responses seemed electronically created, automatic and not genuine. I wrote to a live agent yesterday and he seemed very helpful. He stated that he would forward my case to another department along with some notes stating my long standing tenure with EA (almost 15 years) having zero issues or previous bans. He advised me that there could be more favorable actions taken considering my good standing once they review my case. This was such great news in the moment that I forgot to ask him what he could see within my profile and verify what exactly it is that I am getting banned for. What exactly did I supposedly do wrong?

I firmly believe that if an actual human reviewed my profile, the ban would have been lifted after my first appeal. I just received another (seemingly automated) email stating EA will not reverse any decisions and basically that its the end of this matter. I already know that people will take issue to how much money I spend in the game. Even though it is not needed, I will share briefly as to why. I am a disabled veteran. I can not work anymore due to my severe injuries sustained in combat. Video games is one of my few remaining past times. Not looking for any pity, just providing back story.

Has anyone experienced this same issue and got it resolved? If so, what process do I need to take now....who do I need to contact? My next step is writing a formal letter and mailing it off today to EA. Any advice or even just confirmation that I am not crazy is welcomed. Thank you to whomever will listen and respond, have a great day.