Hi everyone,
I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know.
Thanks again for your patience while we were working on getting this sorted!
Logged onto Madden and received the "Madden is free for a limited time." Then it asks if I want to "Start Free Trial" or "Upgrade to the Full version," but I own the game. Is this a glitch or am I tripping?
Product: Madden NFL 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? venum2916
Date/time issue occurred All the time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Superstar
Summarize your bug Every game I play, game will kick me out back to tittle screen anywhere from the first to the fourth quarter. I have tried to play the same game around 8 times now. I have tried pretty much all of the trouble shooting tips to include deleting and redownloading the game. The game also states that I am in a trial mode even though I bought the NCAA/ NFL bundle. At this point I would like information on getting a refund for both of these games. I have PTSD from military and these games are what keeps my mind off of other things and I cannot enjoy them, it is frustrating me worse.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? play the game
What happens when the bug occurs? game shuts off and returns to tittle screen
What do you expect to see? I expect to finish a game
Every game I play, game will kick me out back to tittle screen anywhere from the first to the fourth quarter. I have tried to play the same game around 8 times now. I have tried pretty much all of the trouble shooting tips to include deleting and redownloading the game. The game also states that I am in a trial mode even though I bought the NCAA/ NFL bundle. At this point I would like information on getting a refund for both of these games. I have PTSD from military and these games are what keeps my mind off of other things and I cannot enjoy them, it is frustrating me worse. I really do not want a fix anymore. I just want to know how to get a refund.
Community Manager
