Hi everyone,
I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know.
Thanks again for your patience while we were working on getting this sorted!
Community ManagerHey everyone,
We appreciate all the info you've been sharing with us on this.
It looks like this is an issue that's happening with the current free play weekend for Madden NFL 25. If you already have the full game you can ignore this message. Once the free play weekend ends it should stop showing up.
Apologies for the confusion on this. Thank you for bringing it to our attention!
It’s, not letting me play the game at all because the Trial can only be played on the account that downloaded it? I bought the game!
Experiencing this exact same issue, I bought the MVP bundle with CFB 25, and now we're hit with this garbage? I'm the only account on my x, and say's this crap about the trial?? Heads up EA, I NEVER downloaded the trial, what a damn joke.
Community ManagerHey all,
If you're still running into the same trial error, can you try something for me?
Log into a different profile on your Xbox, then log back into your main account. Let me know if you're still running into the same trial message after that.
Thanks!
Didn’t work for me
Thanks, I actually got it fixed by logging out of my account from this page, and logged back in, and that seemed to correct the issue.
this is unacceptable. Literally shoveled out 150$ for a product I can’t even use. EA is literally scamming their customers.
