Forum Discussion

n1ke97's avatar
n1ke97
6 months ago
Solved

Madden 25 Bug, tells me I have the Trial when I bought the deluxe bundle

Been playing since the game launched and now it is telling me I have a trial version. I bout the CFB/Madden deluxe bundle.
  • EA_Kent's avatar
    EA_Kent
    6 months ago

    Hi everyone, 

    I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know. 

    Thanks again for your patience while we were working on getting this sorted! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 months ago

Hey all, 

If you're still running into the same trial error, can you try something for me? 

Log into a different profile on your Xbox, then log back into your main account. Let me know if you're still running into the same trial message after that. 

Thanks!

TheOutlaw06's avatar
TheOutlaw06
6 months ago

Didn’t work for me

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thanks for the updates, everyone. 

    Can you confirm a couple things for me so I can pass along the details? 

    • Which platform are you playing on? 
    • What's your Xbox Gamertag, PSN ID, or EA Account ID? 
    • Do you have the College Football 25 + Madden NFL 25 MVP Bundle? 
    • If you're playing on console, do you own the game on your account, or are you game sharing from a different account? 

    Thank you! 

    • HiImDalton's avatar
      HiImDalton
      6 months ago

      I am playing on xbox gamertag is Hi Lm Dalton, I have the MVP bundle and I own the game. I have to sign in and out after every online game I play to get back in because the EA play trial message pops up and won't go off. It says this trial can only be played on the account that downloaded it and to please sign back into my account and restart the game to continue my progress. I have done this several times and it hasn't helped. I owned and played the game since early access.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Hey everyone, 

        We're currently looking into the issue that's preventing some Madden NFL 25 owners from playing the game right now. We will follow up here and let you know when we have any updates to share. 

        In the meantime, please give the following steps a try to see if it helps: 

        1. Launch Madden NFL 25
        2. Reach the Main Menu and get the Trial error message
        3. Hit the Xbox button on your controller
        4. Go to Profile & System
        5. Select Log Out
        6. Log back in with the same account once you reach the Account Login screen
        7. Return to Madden NFL 25. You should see the game reconnect to the servers
        8. You should no longer see the Trial error

        Thank you for bearing with us while we're working on getting this fixed. 

    • Hole_clogger's avatar
      Hole_clogger
      6 months ago

      Xbox series S 

      Bless Tim

      yes i do have the MVP bundle

      yes I own the game and bought it 

    • Rjwave's avatar
      Rjwave
      6 months ago

      (Xbox series s)

      Rjwavediff 

      Yes I have the MVP bundle

      Yes I own the game on my account