Forum Discussion
EA_Barry
Community Manager
2 years ago- Download and install all available Windows Updates
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
Minimum
-
OS
Windows 10 - 64-Bit (Latest Update)
-
Processor(AMD)
AMD Ryzen 5 1600
-
Processor(Intel)
Intel Core i7-6700K (4-cores; 8-threads)
-
Memory
10GB RAM
-
Graphics Card(AMD)
AMD Radeon RX 570 4GB
-
Graphics Card(Nvidia)
NVIDIA GeForce GTX 1050 Ti 4GB
-
Direct X
DirectX 12 compatible video card (feature level 12_0)
-
Online Connection Requirements
Broadband
-
Hard Drive Space
65GB
Thanks.
2 years ago
I just tried all of the steps that you provided and nothing has worked. I believer there was a bug in the new update for pc gaming.
- EA_Barry12 months ago
Community Manager
@RLane003 @joetruppa @vahali @Hitharder22 @Minksuit
Apologies for delayed response here.
Assuming your hardware meets the minimum requirements, please try the following:
- Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
- EA app: Click Manage button and then Repair
If the issue remains after repair/verify, a full uninstall and reinstall may be the way to go.
Thanks.