Missing Mut Rewards

suarayy For MUT rewards, once they go out and all players should have them, log into the MUT Rewards Site and verify what you should have. If you see you should have them and do not, you will need to set up a case or contact Live Support.

They will need to look into the account with you and get those added as needed.

Thanks!

I talked to them earlier and they confirmed a problem with my account but direcected me to come here and make the post?

I honestly thought MUT rewards, didnt reward anything anymore. Cant say Ive seen anything gifted in the last 2 years either.

suarayy If there is an issue with the account, it would be on their end to escalate or handle it. Community Managers don't resolve account issues. We are not support. We handle contacts here and with studio teams. Sadly posting here would only do anything if we were submitting a bug to the team.

I was told to come here and make a post that i haven't received the MUT rewards from the team field pass. Also MUT rewards site doesn't track my account because I play on PC but login to EA through the Xbox app because that's where I originally had my EA account.  Not sure why a billion dollar company makes us post our problems to the public but okay.  I paid for the pass only for the MUT rewards soo

Chicken10Deez​ The real only reason to post here is for bug reports and general technical troubleshooting, or game play issue that other players in the community assist with.

Community Managers are not supported. We don't modify account info, content, grant rewards, etc. As someone who came from live support way back when, I know that MUT rewards are handled by live support.

IFa large portion of the community were not getting something like rewards from something specific - Solos, Ranked, etc, we would send it to the studio team for that game.

The rewards site does actually work. The issue is that it isn't showing player side, but it does on the backend. That has been confirmed.

As we are not account support, and you have any type of account issues with linking, unlinking, rewards from linking etc. that is a support issue. The case can be escalated, but not an issue that a CM would look into.