Forum Discussion

Bond_Recruit007's avatar
Bond_Recruit007
6 months ago

The EA servers are not available at this time error

Hi, I recently purchased Madden 25 for my PS5. Things were going well when I started. However, since after midnight on Saturday 17 August (AEST) I received an error message: "The EA servers a...
connectivity
launching
playstation
FrostxBoss88's avatar
FrostxBoss88
New Novice
6 months ago
@EA_Aljo i unfortunately do not have wifi I am only directly connected to the router there is no other option. I do not have any issues with any game besides madden
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

@FrostxBoss88 

Do you have a mobile device that you can create a mobile hotspot on? That's what I'd like you to switch your connection to for this test.

  • FrostxBoss88's avatar
    FrostxBoss88
    New Novice
    6 months ago
    @EA_Aljo I do not have wifi support on my pc it is only from the Ethernet no wifi card at all
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    @FrostxBoss88 

    Please try the connection troubleshooting steps here.

  • FrostxBoss88's avatar
    FrostxBoss88
    New Novice
    6 months ago
    @EA_Aljo I have tried all of those connection issues and not one of them has solved anything
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    @FrostxBoss88 

    Unfortunately, I don't have anything else to suggest. Please open a case with an advisor here so they can assist.

  • deckley55's avatar
    deckley55
    6 months ago

    I have done all of the trouble shooting steps and still nothing. On NCAA I can keep trying and it will eventually work.  On Madden it hasn't worked in 4 days. 

  • FrostxBoss88's avatar
    FrostxBoss88
    New Novice
    6 months ago

    yea no help from them they told me to come here and post. so the good oh pointing fingers at each other

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