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xXXMcNasty619Xx's avatar
1 year ago
Solved

Unable to claim s1 XP Reward MUT25

 
  • EA ID (PSN ID/Gamertag): xXMcNasty_619Xx 
  • Which platform are you on? PS5
  • Are you getting an error message? No
  • Does this only happen in one game mode? Yes, MUT25
  • Please share any steps you've tried so far to resolve the issue: I've tried closing out MUT25, then re-launching CFB25 to verify that the MUT Tip Token was still in my Item Binder (it is, check screenshot), then re-launched Madden 25 and checked my Item Binder and Sets and still do not see the MUT Tip available to use.
  • If possible, share a Screenshot or Clip..Pictures uploaded
  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hey @xXXMcNasty619XxX 

    If you are still missing content from having played CF25 I would recommend reaching out to our support to take a further look at your account. 

     

    1. Go to the EA Help homepage.
    2. Select Madden NFL 25 
    3. Select the "See all help topics"
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary

    Cheers!

     

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @xXXMcNasty619XxX to confirm if you close and relaunch Madden 25, can you go back to the set and confirm if you can exchange it?

  • That is correct. I've tried closing both games, then re-launching and still didn't recieve the XP token in Madden 25

  • Seeing how this issue IS NOT going to be resolved by the time S2 starts and since I've already maxed out my S1 XP how will I be reimbursed?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @xXXMcNasty619XxX 

    If you are still missing content from having played CF25 I would recommend reaching out to our support to take a further look at your account. 

     

    1. Go to the EA Help homepage.
    2. Select Madden NFL 25 
    3. Select the "See all help topics"
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary

    Cheers!

     

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