Forum Discussion

mitchlaxbro's avatar
mitchlaxbro
Rising Novice
2 months ago
Solved

1.1-1.2 million coins missing. Vanished.

I logged off Sunday night June 15th with somewhere between 1.1-1.2 million coins on my account. Monday, I logged in to only have 32k on my account. No one hacked. No transactions in the auction house...
missing content
xbox
  • EA_cuervo's avatar
    EA_cuervo
    2 months ago

    Unfortunately, we're unable to investigate this issue further here on the EA Forums. For assistance, we kindly ask that you reach out to EA Help. You can also refer to the following article for guidance: How to find missing content in Madden NFL 25

    If you’ve tried the troubleshooting steps above and still can’t find your missing Madden NFL 25 content after 24 hours, we’ll need the following information to help you.

    • Your EA Account email
    • The type of console or platform you play on (e.g., PC or PlayStation®)
    • Your platform account username
    • Details about the missing content
    • How or where you got the content
    • The approximate date and time you got the content and when you noticed it was missing
    • Proof of purchase if you bought the missing content with real money

    Once you’ve gathered those details, contact us in one of the following ways.

    1. Check whether the content you’re missing is something you bought with real money or is something you earned.
    2. Scroll down to the Still need help section and select a contact option.
mitchlaxbro's avatar
mitchlaxbro
Rising Novice
2 months ago

EA_cuervo​  why are you marking this as solved… it’s not. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    mitchlaxbro​ I understand you're concerned, and I truly appreciate your efforts so far. Since the necessary information to resolve the issue has already been provided, I kindly encourage you to reach out to EA Help as Barry suggested. They’ll be in the best position to offer you the support you need.

    • mitchlaxbro's avatar
      mitchlaxbro
      Rising Novice
      2 months ago

      Cuervo… pal, EA help was who told me to post to the forum in the first place. I started a case on Monday and have had no resolve or gotten any info since. 

      how exactly does this equate to the issue being resolved? lol

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Unfortunately, we're unable to investigate this issue further here on the EA Forums. For assistance, we kindly ask that you reach out to EA Help. You can also refer to the following article for guidance: How to find missing content in Madden NFL 25

        If you’ve tried the troubleshooting steps above and still can’t find your missing Madden NFL 25 content after 24 hours, we’ll need the following information to help you.

        • Your EA Account email
        • The type of console or platform you play on (e.g., PC or PlayStation®)
        • Your platform account username
        • Details about the missing content
        • How or where you got the content
        • The approximate date and time you got the content and when you noticed it was missing
        • Proof of purchase if you bought the missing content with real money

        Once you’ve gathered those details, contact us in one of the following ways.

        1. Check whether the content you’re missing is something you bought with real money or is something you earned.
        2. Scroll down to the Still need help section and select a contact option.

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