Forum Discussion

WeededSpoon9638's avatar
9 months ago

Action Elite Bundle Provided Incorrect Content

Purchased an Action Elie bundle for 12,000 points. Description listed probabilities of getting a 90+ as 100%. I received an 89. That is theft plain and simple.  I would like a refund or my 90+.. Please see my attached screenshot that proves the odds probability.

The following is from EAs post on this forum…..

The main page for each pack will show you how many items are in it. The View Info button will show you additional probability information about the pack, broken down by the likelihood of getting certain categories of Items. For instance, a pack might show that you have a 100 percent likelihood of getting a category of Items that’s rated 80 or above. That means it will give you at least one player that’s 80+ rated. Any category of players or items listed at 100 percent will always be awarded to you. Every pack description in the MUT Store also lists how many items you will receive in total. All of this is designed so you can have the information that will help you better understand what the pack will contain.

8 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @WeededSpoon9638 

    Thank you for bringing this one up to us. Allow me to shed some light on this. When it comes to refunds, EA can only refund certain purchases as per the refund policy that are made through the EA app. 

    With these types of purchases, if the pack content is not correct, we send this to the said studio team for review. Once they review that, they decide what happens with the purchase, content, etc. Refunds and compensation are not an action Community Managers or Support can process for players.

    We will be more than happy to send this up and have reviewed, but as for any refund on these points, I am afraid that is not a request we can fulfill at this time. Once we have more info on this, we will update players and let them know.

    Thanks!

  • The pack is still in the store with the same odds. I attached a screenshot in my original post. I understand if you can’t do a refund but I should be owed a make right at the least

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @WeededSpoon9638 Sow hen it comes to a make good, valid request but CMs have no say so in that one. That is, all studio decisions are made on their respective games. I brought it up this morning, so eyes were on it.

    If you see others having the same issue, let me know. The more I can find the faster eyes get on it!

    Can you send me a DM with your Gamertag or PSN ID, please?

  • Wouldn't  let me DM, but my Xbox Gamertag is WeededSp00n


    @EA_Shepard wrote:

    @WeededSpoon9638 Sow hen it comes to a make good, valid request but CMs have no say so in that one. That is, all studio decisions are made on their respective games. I brought it up this morning, so eyes were on it.

    If you see others having the same issue, let me know. The more I can find the faster eyes get on it!

    Can you send me a DM with your Gamertag or PSN ID, please?


  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago
    Hi @WeededSpoon9638, thanks! I forwarded the info over to the team so that they could take a look. Will send you a DM once we have more info on it!

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