anyone else not get the BHM login pack and 95 ovr makeright?

yeah we cant progress and earn tokens with out the pack, so by the time we are supposed to have enough tokens for the cards to be usefull we wont have enough tokens.. they told me to post on here and some one would help me. i dont understand why they just cant help us. they should be able to see we did not get these items. these cards are very time sensitive.