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bigpappa2112's avatar
bigpappa2112
Seasoned Novice
3 months ago

Banned from auction hub Madden ultimate team 25

So I recently figured out that I got banned from getting into the auction hub because they’re accusing me of farming distributing cheating something along that terms and I have no idea why they are accusing me of that only thing I can think why they are thinking I’m cheating this because I have the PlayStation app on my phone and you can gather PlayStation stars and once you get up to 1500 stars you can redeem them or use them to get 500 madden points if you get 2500 stars you can use them to get I think 1500 madden points but that’s the only other way outside of spending the thousands that I did on my ultimate team other than that I have no idea why I got banned like I said they said it could be the be from farming distributing cheating, getting coins from a third-party, which I’d never have so if somebody could help me out, possibly give me some type of direction. I’d appreciate it. 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey bigpappa2112​

    If you feel that an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    We're unable to make any changes or discuss details of your account here on the forums, but our ToS team can check back into this through an appeal. Once that appeal is created, you can keep an eye on your case history here for when they get back to you. Thanks!

  • I appreciate it and I already filed on a pill and left emails like three or four different times and they say same thing but thanks for the info

  • Anonymous's avatar
    Anonymous
    2 months ago

    I recently and suddenly had over 2 million coins stolen by EA, got banned from the marketplace, and have been disregarded by EA. I have battled with this same issue for over a week now. I assure you i did NOTHING but play the game respectfully and honestly, only to be banned for "Coin Distribution on Madden." 

    I have only done two things involving coins: 1) Getting bored with the game and selling players back and forth to create new theme teams, and 2) Getting points by redeeming PlayStation Stars for points. I appealed, only to be told that their initial actions were going to be kept in place. In other words, EA will NEVER, EVER admit their errors, mistakes, or obvious greed. 

    I have now canceled my EA Play subscription and have contacted the Better Business Bureau (BBB). WE should ALL do the same and contact the BBB. Through them - so far - EA basically asked for me to provide proof of my innocence, and told me my only option is to appeal directly to their TOS Team. In return, I have asked for a Discovery, which is ALL "evidence against me - gathered by a HUMAN - which they used for their decision, and is admissible in a court of law. In short, I'm putting my hard-earned Degree to use and going all the way. I'll do all I can to make sure these draconian tactics come to and end. 

    Too many of us have been used and abused by this company for far too long. Unless they return my coins, remove my ban, and change this unfair process in order to avoid innocent people from going through this, they have lost a very valuable and loyal customer. I will never purchase anything from EA or a subsidiary of their company.

    I'll keep you posted.

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