Forum Discussion

Demonpuke666's avatar
Demonpuke666
Rising Novice
6 months ago

Coin wiped and banned

Hey guys few weeks ago I got almost 7 millions coins wiped and auction banned in madden 25,I’ve done nothing wrong but play the game,ripped loads of packs,built sets and sold the big end players,I’ve disputed multiple emails to get the same EXACT email in return,which is obviously a bot,ive never ever bought or sold coins to anyone and don’t have any other accounts,I’m so annoyed as I love the game so much and been accused of coin distribution which is 100% not true,can anybody please help me get this sorted as I can’t get any help at all.

thank you 🤞

18 Replies

  • Demonpuke666's avatar
    Demonpuke666
    Rising Novice
    6 months ago

    Hey mate,almost 7million coins wiped and banned from auction house,absolutely pointless playing the game now as no coin and no auction house.

  • Hey everyone,still disputing daily and getting the EXACT same email reply everytime,absolutely no help whatsoever🤷‍♂️

  • Still disputiing,same exact reply everytime,EA customer service is diabolical 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Please note that you can send up to three disputes. If you have already sent three disputes, you should have received their final decision. We're unable to review or take any action in your account here at the EA Forums.

  • Hey EA_cuervo being a community manager. Do you want to enlighten us all why there is no evidence or a specific transaction in the appeal decision email we receive from the TOS team? Pretty shady to ban accounts and wipe their coins and not provide any proof whatsoever except the "our team investigated" nonsense.

     

  • I've recently been banned yesterday for coin distribution as I have never a day in my life bought coins or rigged the game I've had a stacked lineup for months and I decide to sell what I don't need I ended but selling at least 20+ 99 overall cards and made almost around 12 to 15 million in 48 hours almost and madden strips me of everything thinking i rigged the game.

    I've spent a ton of money on this game ripped a lot of good packs and sets, etc. this nonsense to stripping me of everything because they think I'm cheating the game I also have plenty of screen shots of my items that's proof I'm not lying and EA doesn't let me change my email and number connected to my ea. account as I no long have that said email and phone number which is idiotic to me that i have proof of ownership to my account and they don't help. 

  • Maxboom7492's avatar
    Maxboom7492
    New Novice
    11 days ago

    While we appreciate your response.  You are telling us what should happen.    What actually happens is that we receive and autoreply from a bot telling us that we used a third party even though we didn’t.  The terms and agreement does state that coins can be made from the auction house.    Here is my question.   Does it make sense to you that I would be banned for being good at the auction house?   No third party was used  

     

     

     

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