Customer service now sends people here for customer service
I've filed a few different cases with Customer Service via email, and I finally managed to get a chat running with them. I've had coins not get added, Battle Solos points not rewarded, and of course am STILL missing both the XP and Ultimate Alumni cards from CUT despite paying extra for the deluxe versions. After sending me instructions on clearing my PC's cache and checking system requirements (I'm playing on Xbox), the rep told me that I was unable to get help from them. They have a script and cannot deviate. I was told the only way to get issues resolved was posting here. So, once again, I'm asking for help here. At this point, people still dealing with this issue shouldn't just get their items. There should be some sort of make up as well.
There was a glitch in the game a couple of days ago that allowed people to get up to 200 Boom cards for one coin each. It was fixed immediately. We are now rapidly approaching a week without rewards and EA hasn't fixed it...
- EA ID (PSN ID/Gamertag): Mousecop8220
- Which platform are you on? Xbox Series X
- Are you getting an error message? No
- Does this only happen in one game mode? No
- Please share any steps you've tried so far to resolve the issue: I've tried all of the tips for getting the rewards to trigger.
- If possible, share a Screenshot or Clip
