EA Terms or Service team

Notice to all EA employees that respond to EA’s most frustrated customers with the blanket response that Terms and Service will answer our questions.  THEY DONT.   They do not even tell us what we did to get banned or have our coins stolen.     My question is not about me getting unbanned so please don’t direct me elsewhere.   My question is very direct.   Since terms and service doesn’t tell us can you find out what avenue I can use to find out the reason EA banned me from Auction house?