Community ManagerErrors when trying to edit lineup with Genki Force players
Hey, Folks
We are receiving reports from the community that after the Madden server maintenance, they are not able to connect to MUT modes and are being disconnected from the servers while playing or finishing matches.
Are you getting the following error while connecting to MUT or during/after a match?
Update:
The team found that the majority of the logs examined had one or more of the following similarities, which caused the error when trying to modify the lineup or connect to UT.
1. Genki players playing both sides of your team
2. Some upgraded abilities (known issue) causing the issue
If you are able to access your lineup, generate a new one. If you get an error while doing this, go to your binder and manually change the players.
If you are not able to get into UT or your lineup, log into the Companion app - go into UT - Binder - and manually change them. Remove ANY Genki players and players with upgraded abilities.
Save - log into the game again, and see if you can connect.
Marking as solved for visibility. If you can help us out with the info below, we would appreciate it!
Hi everyone,
There was something I wanted to see if you could help clarify for us while we are investigating this.
For those of you who were reporting these errors with Genki Force players:
- Are you still running into the same error as before?
- Are you playing on a PS4 or Xbox One?
Please let us know when you've got the chance.
Thank you again for being patient with us while we're getting this figured out.
If you are running into this issue since All Star Athletes came out, please check out the thread linked below:
Error when trying to access or edit lineup with All Star Athletes players
